Workshop: The Key Elements to Engaged Listening

Most leaders think they are good listeners. But when it comes right down to it, what do their employees and peers experience? Over 70% of people report that they do not feel like their boss really listens to them – these same 70% say it would make a difference in their performance if they felt listened to, valued, and understood. Are you able to silence your own mental chatter long enough to focus on what others are saying? Do you easily read body language and pick up what is being said “between the lines”? Do you know how to make people feel at ease and understood when they talk to you, even if you do not agree with them? Listening is a key skill to successful leadership. It is a gift and skill all leaders can be intentional to learn with practice, support, and accountability.

In this session, we will:

• explore how to practice and improve your open, curious, and non-judgmental listening skills to increase your influence and leadership effectiveness
• discuss different types of listeners
• identify the type of listener you are by using MSBCoach’s type D listener model
• the types of listeners you may tune out or devalue