This is considered the "basics" for all or most employees, but certainly the minimum standard for being considered for any type of leadership position. This sets the foundation for all subsequent levels of leadership competence.
Ground Level Competencies
Develop a deeper value and understanding of how honesty and ethics impact the workplace. Learn the importance of dependabily, trustworthiness and how to promote trust in others.
Emotional Intelligence (EQ) - understand the 4 basic elements of which include: self-awareness, self-management, social-awareness (awareness of others and your impact on others) and relationship-management.
“There were things I already knew but this class gave me refreshers on excellent customer service and how emotional intelligence plays an integral and vital part in our daily interactions internally and externally”