The Leadership Maturity Journey
Base Camp - Confidence
Someone just entering a leadership position (a "lead position" or first level supervisor) should be focused on developing this level's competencies as quickly as possible. Leaders learn that being a leader isn't simply about being "the boss" or having authority... it's about beginning to understand that everyone is different. Leaders need to begin grasping the inherent differences, strengths, talents, etc., of individuals and how those relate to success on the job.
“There were things I already knew but this class gave me refreshers on excellent customer service and how emotional intelligence plays an integral and vital part in our daily interactions internally and externally”