Someone just entering a leadership or management position (a "lead position" or first level supervisor) should be focused on developing this level's competencies as quickly as possible. Leaders learn that being a leader isn't simply about being "the boss", having title or authority. Rather, it's about gaining influence and beginning to understand that everyone is different. Leaders need to begin grasping, valuing and leveraging the inherent differences, strengths, and talents of individuals, ultimately, recognizing how each uniqueness has the opportunity to create to success.
“There were things I already knew but this class gave me refreshers on excellent customer service and how emotional intelligence plays an integral and vital part in our daily interactions internally and externally”