SOMEONE IN A MIDDLE MANAGEMENT/LEADERSHIP POSITION OFTEN FINDS THEMSELF JUGGLING BOTH MANAGEMENT AND LEADERSHIP RESPONSIBILITIES. IT IS BENEFICIAL FOR THIS LEADER TO BE FOCUSED ON DEVELOPING THIS LEVEL'S COMPETENCIES AS QUICKLY AS POSSIBLE. LEADERS LEARN THAT BEING A LEADER ISN'T SIMPLY ABOUT A TITLE... IT IS ABOUT BEGINNING TO UNDERSTAND THAT EVERYONE IS DIFFERENT. LEADERS NEED TO BEGIN GRASPING THE INHERENT DIFFERENCES, STRENGTHS AND TALENTS, OF INDIVIDUALS AND HOW THOSE RELATE TO ENGAGEMENT, COMMITMENT AND SUCCESS ON THE JOB.
“There were things I already knew but this class gave me refreshers on excellent customer service and how emotional intelligence plays an integral and vital part in our daily interactions internally and externally”