Level 1: Ground Level EssentialsThis is considered the "basics" for all or most employees, but certainly the minimum standard for being considered for any type of leadership position. This sets the foundation for all subsequent levels of leadership competence.
“There were things I already knew but this class gave me refreshers on excellent customer service and how emotional intelligence plays an integral and vital part in our daily interactions internally and externally”
- COMM101: Effective Communication
- Leading Strong Customer Service Teams
- Emotional Intelligence
- Listening: the key to superior leadership
- Managing Difficult Conversations
- Rock Wall Climbing Experience