• Teaser
  • the Leadership Climb

    2: Base Camp Essentials

LMM-labels 27Level 2: Base Camp Essentials

Someone just entering a leadership position (a "lead position" or first level supervisor) should be focused on developing this level's competencies as quickly as possible. Leaders learn that being a leader isn't simply about being "the boss" or having authority... it's about beginning to understand that everyone is different. Leaders need to begin grasping the inherent differences, strengths, talents, etc., of individuals and how those relate to success on the job.



  • Basic Management. Become more organized, manage your time better, and polish up on problem solving. Learn how to delegate better, and hold others accountable.
  • Relationship Management. Understand how to manage diversity and promote inclusivity. Learn how to transform conflicts, creating stronger teams.
  • Customer Focus.
  • Organization Commitment. How do you steward resources?
  • Confidence. Become more confident and composed.


Training Workshops

  • Balancing Work & Life
  • COACH101: Coaching as an Effective Leadership Tool
  • COMM101: Effective Communication
  • Leading Customer-focused Teams
  • Developing Your Personal Leadership Brand
  • Generational Leadership
  • Giving and Receiving Feedback
  • Leadership Presence
  • Listening: the Superior Leadership Key
  • Managing Difficult Conversations
  • PM101: Creating a Performance Plan
  • Rock Wall Climbing Experience
  • Social Awareness and Relationship Management
  • The Seven Habits of Highly Effective People
Balancing Work and Life – Is there such a thing?
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A work-life balance isn’t simply measured by balancing the number of hours you spend at work and/or at “life.” Having balance means having the ability to be “fully present where you are”. In other words, when you are working, you are not distracted by things (or relationships) that aren’t being properly taken care of in your personal life; and when you are away from work, you are not distracted about the things that aren’t being done at work.  This can only happen if you get clear about your roles, values, goals and objectives and then get better at focusing on them. In this workshop you will be taken through a series of activities and assessments that will help you define your work-life balance and then achieve it.
COACH101: Coaching as an Effective Leadership Tool
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We believe that a leader who coaches can: Help their employees set better goals and then reach those goals; Ask their employees to do more than they would have done on their own; Focus their employees to accomplish results quicker; Support employees in developing flexibility and change-readiness; Provide the tools, support and structure to accomplish more.
Communications 101: Effective Communication
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The key to effective leadership is effective communication. If you are talking and no one is listening or understanding, you are not communicating. In this introductory session to leadership communication, we identify what communication is (listening and speaking), communicating differently to different people, and when to use email, written, phone, virtual or face-to-face communication.
Customer 101: Leading Strong Customer Service Teams-- internally and externally
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Customer service is not just about the “customer”. Excellent customer service begins with the leadership, the culture of an organization and its team members. Research reveals that happy employees create happy customers. Surveys show this consistently within 2% of each other. In this session we will define customer service, identify who your customer is, the three rules for excellent customer service, culture and customer service and listening skills. This workshop includes a workbook and customer service style assessment.
Developing Your Personal Leadership Brand
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PERSONAL BRAND . . . a trendy phrase or something of value. In short it’s what will you be known for in your organization. Whether you are a student, searching for your next job or already employed, it’s important for you to be able to articulate your unique value proposition.

This session explores:

  • Why a personal brand is important to your success at “Me, Inc.”
  • How to create an effective personal brand statement.
  • How to manage your brand with social media.
  • What return you receive from living your brand.
Generational Leadership
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For the first time in history, four distinct age generations are together in the workplace with a potential fifth one being added soon. What are their differences and how does each generation understand the others and their approach to work? Each generation brings its own perspectives, experiences, and value systems, and each one needs to be understood and celebrated for what it brings to the table. On the flip side, generational conflict causes lost productivity and incalculable effects on motivation and morale.
Giving and Receiving Feedback
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This is one workshop you do not want to miss. Have you ever given or received feedback and it did not turn out at all the way you expected? In this workshop we will explore the SBI feedback model. This model is a powerful and useful tool in leadership and life for giving and receiving feedback in a safe manner. SBI is a model designed by the Center for Creative Leadership for self-evaluation and giving feedback to others. SBI is an acronym that is defined below:
  • Situation: Describe the situation where the observed behavior occurred.
  • Behavior: Describe the person’s behavior (or your behavior) – physical, observable action.
  • Impact: Share with the person (or yourself) the impact of their behavior on you and others present.
There are several ways to engage the SBI model in your leadership. You can use it to observe yourself as a leader, work with your team, colleagues and boss. In this workshop we will take a deeper dive into using the SBI model, the importance of “asking permission”, being specific, ask questions to learn and discuss how to use it effectively in your leadership.
Leadership Presence
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coming soon...
Listening – the Key to Superior Leadership
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Most leaders think they are good listeners. But when it comes right down to it, what do their employees and peers really think? Are you able to silence your own mental chatter long enough to focus on what others are saying? Do you easily read body language and pick up what is being said “between the lines”? Do you know how to make people feel at ease and understood when they talk to you, even if you do not agree with them? Over 70% of people report that they do not feel like their boss really listens to them – these same 70% say it would make a difference in their performance if they felt listened to, valued and understood. Listening is a key skill to successful leadership.

What participants are saying:

  • Instructor was very engaging.
  • I enjoyed learning “rules” to listening.
  • I can use this course to build bridges that were burned prior to my arrival.
  • I will use this information at work and home.
Managing Difficult Conversations
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Conflict is a normal and necessary part of healthy relationships. As leaders we must learn to be confident in leading ourselves and others through proper conflict resolution. When a leader mismanages conflict it can harm relationships, break down trust and have long term results on projects… ultimately hitting the bottom line and affecting the entire organization. On the contrary when conflict is handled in a respectful and positive way, it creates the opportunity for growth, ultimately strengthening the bond between team members. By learning the skills you need for successful conflict resolution (which includes managing conflicts between your team members as a mediator), you can face disagreements with confidence and keep your personal and professional relationships strong and growing.
Performance 101: Creating a Performance Plan
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A high performing organization depends on continually identifying, developing and improving skills, knowledge and behaviors that are necessary for the individual and organization’s growth. An ideal performance plan or a review should establish and maintain a joint planning and communication process between the leader and the employee that focuses on what the employee is expected to accomplish during the performance period. The leader needs to ensure that the employee’s performance is evaluated in terms of measurable results and to describe how these results are achieved through consensus building and level-setting leaders will identify all the necessary components of a strong performance plan. Then leaders will be provided with tools and resources to create a plan
Indoor Rock Climbing Half Day Experiential Leadership Workshop:
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This exciting and engaging half-day group program is custom designed to meet your group’s unique goals.  It is a perfect way to practice and reinforce skills covered in previous workshops or to introduce new topics and skills to your group.  The program will include interactive initiatives, group and individual debriefs and coaching, and, of course, learning to rock climb and to belay, that is, to control the rope that keeps the climber safe.

These half-day, morning workshops are held here in Charlottesville, at an indoor rock climbing gym, making them easy to get to and not weather dependent.  All fitness levels are welcome, and no climbing experience is needed. Over 80% of the strength used in climbing is in the legs, so anyone who can climb a few flights of stairs or a short ladder will succeed.

Topics covered include:

  • Critical Conversations
  • Situational Leadership
  • Consciencious Communication
  • Self Leadership
  • Teamwork and Trust
Social Awareness and Relationship Management
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There is a direct correlation between a leader’s success and their ability to “read” people and manage healthy professional relationships. In this session we will identify social awareness and tools to increase your social awareness as well as steps and boundaries necessary to build and grow strong relationships.
The Seven Habits of Highly Effective People
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Our character is a collection of all our habits. And habits have a powerful role in our life. Habits consist of knowledge, skill and desire. Knowledge helps us know what to do, skill gives us the ability to do it, and desire is the motivation to do it. Principles are guidelines for human conduct which have impact upon our habits. In this Stephen Covey 7 Habit workshop, we explore the 7 habits and the principles that apply to those habits. Participants will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life.

Emerging Executive Leadership Program

Screen Shot 2014-09-01 at 1.38.26 PMOur Emerging Executive Coaching is for leaders within an organization who are ready for the next level of leadership. MSBCoach works with this leader and their reporting manager to create a 12-18 month development plan based upon the needs of the high-potential leader and the organization. The assigned MSBC coach supports the emerging executive or high potential leader with one-on-one coaching, assessments, experiential learning, readings and skill development. The MSBCoach and the high potential leader have quarterly check-ins with the reporting manager to address the leader’s development, identify any additional needs, and make necessary adjustments.

Meet the MSBCoach team.

Our team consists of passionate and experienced people,
who love what they do and always look forward to face new challenges.

Our Certifications

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    Suite 100, 2nd Floor
    Charlottesville, VA 22903

    (+804) 502 4319
    (+434) 293 5758
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