Read any survey, talk to any leader, any employee – Communication ranks at the top of the list for “things leaders need to do better”. We all know it, and yet, most of us still struggle with communicating. And now that we live in the world of instant communication and information overload, it has only gotten harder. We have more tools, more resources, more access and we are less effective. This reminds me of the famous quote of George Bernard Shaw: “The single biggest problem in communication is the illusion that it has taken place.” There are some things that we can do to get better.