Articles tagged with: Basic Leadership

Customize to Connect

Presented by Stasia Rice Posted in Webinars

Generational Impacts on Serving Your Customers

Customize to Connect

Business leaders are currently faced with serving five different generations of customers. Each of these generational cohorts have distinct needs and expectations when it comes to their service and support. In order to better capture and retain their business, it is increasingly important for leaders to understand each of these cohorts and customize their approach. 

In this webinar, we will explore:

  • the preferences of each of the five generational cohorts:
    • Traditionalists,
    • Baby Boomers,
    • Gen X,
    • Millennials, and
    • Gen Z
  • actionable strategies for customizing your service, marketing, and support to each

 

Own It!

Posted in Webinars

Leading With a Spirit of Stewardship

Own It!

Part of your role as a leader is to get your employees to take ownership of their jobs.  And we know that is often a difficult on-going challenge.  So, how do you make ownership happen?  It starts with you - Do you "Own It"?  In our webinar, we will:

 

  • Define what it means to "own it"
  • Discuss the importance and connection of values and vision to "owning it"  
  • Identify strategies for personal ownership
  • Discuss how personal accountability builds or weakens ownership 
  • Discover ways to build and strengthen a culture of ownership

 

Leading for Results

Written by Michelle Braden, CEO Posted in White Papers

Leading for Results

Leading for Results

  "Man cannot live on bread alone, he must have peanut butter (James A. Garfield)!" Similarly leadership does not stand alone, it must get results, and that means achieving well formulated goals. By definition, a destination is inherent and you MUST know where your are going or, as oft quoted Yogi says, "If you don't know where you're going, any path will get you there." 

 

 

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