I was recently at one of my favorite coffee shops, grabbing a cup of coffee, before hitting the road for a long drive. The shop was unusually busy that morning, which was not that big of a deal, other than that it took a long time and I was in a hurry.
I was having a great time "people-watching", as several of us waited with baited breath for our morning cup of joe. There was one woman in particular that stood out to me. We didn't speak to each other nor did I observe her talking to anyone else. She stood out to me because she had a sense of peace about her.
About the time I was trying to figure out what is was about her that made me feel this way, my drink was called and I was snapped out of my trance. I reached for my drink to discover it was very hot. I looked around but there was no sleeve for my cup, went to the condiment counter… no sleeves there either. I even tried to get a worker’s attention, again, to no avail. I was scurrying around looking for a cup sleeve and noticed this woman was watching me. I smiled and said, “I am trying to find a sleeve for my coffee… it is really hot.” She smiled back and that was that. I decided to give up the search for a sleeve and run to the restroom to wash my hands before leaving.
I left my coffee on the table right outside the restroom. When I came out, the lady was gone, but next to my cup of coffee, was a sleeve for my coffee. In that moment, my heart was warmed by the kindness of a stranger…. Nothing major, it didn’t even cost her anything, but it was just thoughtful.
I walked to my car and could not stop thinking about how such a little gesture brought so much joy to my hectic morning. Kindness is “indulgent, considerate or helpful.”1 This lady was all of these things. She was also being something else she didn’t even realize. She was being influential. Influential means “the act of producing effects on the actions, behaviors or opinions of others.” In that moment, and for the rest of the day, the kindness of a stranger influenced me to want to share kindness with others. I focused on just that for the rest of the day. In fact, she influenced me so much, I am writing this blog about it.
What about you? Have you ever had someone do something simple for you that had lasting impact – a random act or gesture of kindness? As leaders, it is important for us to remember the value in simple, arbitrary acts of kindness and the long-term effects they have to influence others.