4 Things to consider when leading others to find their own “leadership commonsense”
I was recently coaching with a leader who was frustrated with one of their first line supervisors. The complaint was stated like this: "He just doesn't have commonsense when it comes to leading people".
What do we mean by commonsense leadership? Commonsense is defined as sound practical judgment that is independent of specialized knowledge, training, or the like; normal native intelligence. Webster describes commonsense as "the unreflective opinions of ordinary people". Therefore, would we define commonsense leadership as the leading of people from our individual "native intelligence". I thought about this for a few minutes. So, we could have leaders that run the gamut of Michael Scott from "The Office" to maybe a Warren Buffet! That could be like rolling dice with your leaders. Is that a risk that you're willing to take?
The problem with commonsense is that in the best of times, it is our "red flag" detector, the little spot in our brain that says "That doesn’t seem right." In the worst of times, though, it’s that little spot in the brain that says "That seems right" when it isn’t. And if commonsense comes from experiences and experience is the great teacher. Why are we still in a mess?
Duncan Watts, who authored Everything is Obvious - Once You Know the Answer, states that "commonsense is a hodge-podge of accumulated advice, experiences, aphorisms, norms, received wisdom, inherited beliefs, and introspection that is neither coherent nor even internally self-consistent". As evidenced by these famous commonsense quotes: " Two minds are better than one vs. too many cooks in the kitchen spoil the broth" or Try, try again vs. stop flogging a dead horse". And if "experience is the best teacher", when should one also "maintain a beginner's mind"?
Back to my leader's complaint about the supervisor lack of commonsense. In reality what the leader was saying was, "Why isn't this supervisor doing what I do?" But when you ask some to use their commonsense, you are asking them to do what is common and makes sense to them. If you want people doing what you would do then you must train, mentor, coach to that. A word of caution - trying to pass along your commonsense is going to be very difficult and (I know that this will be hard to hear) your commonsense approach may not be the best in every situation.
Here are four things to consider when leading others to find their own “leadership commonsense”:
1. Commonsense is individual - drawn from personal experience. And often that personal experience is not common nor consistent. What we gain is impacted by our interpretation of that experience at that moment in time coupled with our past experiences. Research states that we pick and choose what we remember about experiences and that our memory tends to forget details that are less favorable. And those different interpretations will give inconsistent and sometimes uncommon sense. An organization and/or teams need a common, consistent approach to problem solving. Creating an environment of collaboration and shared experiences that connects to a shared vision will produce better results.
2. Commonsense accepts obvious answers - because commonsense always has an answer. You immediately dig back into your past experiences looking for commonality or at least similarity to the question/concern at hand. The answer seems obvious because you have been there, done that, and have the t-shirt. Leaders should never overlook the obvious but we too often want a quick answer. We don"t allow time for the not so obvious. Instead of always having the answer - we may need to ask a question. Leaders need to ask the "Why". Why is this an issue? Why is this happening again? Why is the team struggling? Why are our results inconsistent? To find the answer you need to understand the why and the why may not be obvious.
3. Commonsense can be vague - because you're following your "gut". When you are following your "gut", it may be hard to give concrete direction or advice. We say things like "Just trust me on this." or "We don't have time to discuss the details, just do it". Often it is precise actions and directions that are needed. It is a must for any successful organization to have a strategic plan with specific goals that is communicated widely and often.
4. Commonsense produces inconsistent results - each "commonsense" leader sees his role and responsibility differently. We find ourselves deep in the "If onlys"..if only we had the right people leading, if only we could find the right incentives, if only they were more competent. All this actually proves that common sense is not that common. To get the desired results an organization must know what will take to produce the desired performance every time. The only way to know this is to have specific processes, personal accountability, and measurable outcomes that align with the strategy and goals. This requires hard work and time but so worth the investment.
I agree that commonsense is good at making the world seem sensible - by allowing us to reject explanations that don't coincide with our experiences and ignoring counterfactuals. In reality, commonsense may be less about a way to understand our world but more of a way just to survive without having to understand. This is possibly one of the reasons that we don't learn and grow from our and other's experiences. May I suggest that perhaps its time to view our organizational struggles like how medical science views finding cures. No one in the science community is throwing up their hands just because finding a cure is complex and hard. Let's apply that same admirable resolve to our organizations - do the hard work! The reward will be a healthy, productive organization.