Customize to Connect

Written by Stasia Rice Wednesday, 15 March 2017. Posted in Webinars

Generational Impacts on Serving Your Customers

Customize to Connect

Business leaders are currently faced with serving five different generations of customers. Each of these generational cohorts have distinct needs and expectations when it comes to their service and support. In order to better capture and retain their business, it is increasingly important for leaders to understand each of these cohorts and customize their approach. 

In this webinar, we will explore:

  • the preferences of each of the five generational cohorts:
    • Traditionalists,
    • Baby Boomers,
    • Gen X,
    • Millennials, and
    • Gen Z
  • actionable strategies for customizing your service, marketing, and support to each

 

About the Author

Stasia Rice

Stasia Rice

Stasia is an organizational development consultant and leadership coach committed to developing leaders and helping to improve the programs that impact the employees in their organizations. Stasia partners with you to define your goals, assess the barriers, and clear the path to effective change.

Stasia has spent most of her career serving clients in the DHS and DOD branches of the federal government through top management consulting firms like Deloitte and IBM. Today she helps leaders and organizations through coaching leaders, development of strategic plans and communications, or refining business processes. Stasia enjoys being able to use her creativity and problem solving skills to exceed expectations with her clients... read more

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